Zendesk

A suite of customer service software products purpose-built to encourage better relationships.

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Zendesk is a beautifully simple customer service platform. The software helps companies achieve greater customer engagement and form better relationships, helping them to retain their clients and keep revenue flowing from those channels.

The platform brings together a large product suite, involving customer support, self-service, live chat and messaging, call-centre software, analytics and reporting, proactive campaigns, and a shared team inbox. With packages ranging from Lite to Enterprise, you only pay for the products you need.

The range of products and packages also adds to scalability. For example, you may initially need a simple solution for support ticketing, allowing you or your people to easily track and prioritise online support jobs. Should the business grow and then require, say, a call-centre solution, Zendesk is easily scalable to your needs.

Many of the products are designed to plug in and start working straight away. However, Zendesk also provides its products through a developer platform, allowing you to extend the software’s functionality and truly make it your own.

And along the way, the Zendesk team is on hand to help. Their CSAT-rated customer service team can educate you on using the software to best effect and work with you on improving your own customer service.

Improve customer relationships.
Have faster, more effective customer interactions by managing the various types of support you offer on one platform.

Be more productive.
You or your customer-service agents can close support cases quicker and more effectively by having all the right tools in one place. 

Fully scalable.
Zendesk’s cloud technology is easily scalable with your business. If you expand, your customer support can grow right alongside your business.

Free trial available.
As well as providing flexible plans to suit different business needs, Zendesk offers a free trial for many of its products.

When you connect your apps to the 9 Spokes dashboard, you’ll see these data insights on display.

New Tickets vs Solved Tickets

New Tickets vs Solved Tickets

Gives an overview of the total number of new tickets created and solved in the last seven days. Helps you to monitor your incident management and identify if your customer tickets are being solved.

Pricing is for each specific app, and using the 9 Spokes dashboard is free.

Essential

$ 5.00 USD / Month
$5.00 billed Monthly

Features include:

  • Email and social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team

$ 19.00 USD / Month
$19.00 billed Monthly

Features include:

  • Email and social channels
  • Basic help center
  • Web Widget & Mobile SDK
  • Business rules
  • Performance dashboards
  • Public apps and integrations

Professional

$ 49.00 USD / Month
$49.00 billed Monthly

Features include:

  • Email and social channels
  • Basic help center
  • Web Widget & Mobile SDK
  • Business rules
  • Performance dashboards
  • Public apps and integrations
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise

$ 99.00 USD / Month
$99.00 billed Monthly

Features include:

  • Email and social channels
  • Basic help center
  • Web Widget & Mobile SDK
  • Business rules
  • Performance dashboards
  • Public apps and integrations
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite

$ 199.00 USD / Month
$199.00 billed Monthly

Features include:

  • Email and social channels
  • Basic help center
  • Web Widget & Mobile SDK
  • Business rules
  • Performance dashboards
  • Public apps and integrations
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

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