Five customer KPIs that put the “gem” into “engagement”
Which KPIs are best for measuring, tracking and improving customer engagement? We've come up with five KPI examples.
What is the cash flow test for small businesses?
Keith Tully, partner at Real Business Rescue, suggests SMEs run a cash flow test to beat financial uncertainty and confusion.
Digital signatures: How to unlock practical benefits for your business
Gal Thompson from Secured Signing shares some electronic signature examples and explains the benefits.
The seven best pricing strategies for your business (infographic)
Check out our infographic and choose the most profitable way to price your wares.
Five tips for hitting your sales KPIs
Your sales KPIs don't have to be stuck in the past. Upgrade them with these five useful tips.
Meet our customers: a growing small business gets organised
Like all small business owners, Joanna is busy. Here's how she uses her 9 Spokes data dashboard to stay in control.
The most common small business expenses to reduce your tax bill
Pawel Piejko from Arbitrue shares some expert tips around which expenses are tax-deductible for small businesses and which aren't.
Five simple steps towards tighter small business cybersecurity
With 42% SMEs falling victim to a cyberattack over the past 12 months, is it time you bolstered your digital fortress?
Setting up your business dashboard for improved efficiency
Lilach Bullock talks us through the process of setting up your very own business dashboard.
Seven workplace productivity facts to boost your business
Streamline your business with these hard-hitting workplace productivity facts.
Seven debunked workplace productivity myths
Here are seven business productivity foes disguised as friends. Avoid them at all costs.
Five steps to get your staff engaged with new ways of working
More than half of all tech investments fail because there’s a lack of buy-in. Here are some simple steps to get everyone on board.
How to start a business as a young entrepreneur
To celebrate Independence Day, we asked digital marketer and young entrepreneur Hannah Power to share her tips for starting a business of your own.
Minding your money as businesses build up to Brexit
If foreign exchange rates are a risk for your business, let us introduce you to a handy tool to make life a little easier.
Rekindling the relationship between banks and SMEs
9 Spokes Co-founder Adrian Grant shares his thoughts with KPMG on the future of banking.
What are the pros and cons of being a subscription business?
Subscription services are becoming popular models—but is being a subscription business for you?
Three psychological pricing hacks to improve sales performance
Could you boost your sales performance with a little psychology?
Our year in review: 9 Spokes releases Preliminary Final Report
9 Spokes publishes its Preliminary Financial Report for the financial year ending March 2018.