Customer happiness matters: building customer loyalty
You know the value of customer loyalty, but how do you nurture it to multiply your best, most profitable customers?
Customer happiness matters: manage your relationships
Customer happiness positively impacts all areas of your business. So, let's talk managing your customer relationships.
Customer happiness matters: use apps to save your customers time
Let’s face it: your customers have infinite choices of where to spend their money. Business decision-makers...
Five key performance indicators for your small business
Setting and tracking key performance indicators (or KPIs) helps you unlock your business goals. With literally...
What are Key Performance Indicators (KPIs)?
How do you know if your business is doing well in the areas that matter most...
9 Spokes tops out with two business intelligence software awards from FinancesOnline
9 Spokes was recently reviewed by trusted B2B directory FinancesOnline.com and garnered top numbers, scoring an...
See how the 9 Spokes data dashboard can help SMEs automate their employee admin
You started your small business for a reason. You had an idea and you work hard...
Best cloud-based apps to build better employee relations
Running a small business means you have to be a multi-tasking superstar, every day. It can...
Be more productive: five ways 9 Spokes can help
It’s no secret that small-business owners want to find more time in their day. Given the...
What are business metrics, anyway?
What are business metrics, anyway? If you read online articles about business, you’ve probably run into...
How an app changed our expense reporting
Meet Georgia. Georgia is a management accountant, and we're lucky to have her on the 9...
Tracking expenses for small businesses
When it comes to running your business, it’s time to spend less of your day sorting...
Navigating cloud apps for your business
You’ve probably heard of the Cloud, but you may not know what it is. Simply put,...
How to boost your Easter sales on social media
We’ve looked at the importance of social media in your digital marketing, including choosing the right platforms, identifying your audience and setting goals.
5 Tips to get more from your dashboard
Get the most out of your 9 Spokes smart dashboard with these 5 tips.
Using social media for sales success
Done right, social media can bring huge success to your marketing efforts allowing your small business to attract, convert and retain customers. So what are you waiting for?
Own the customer experience with your website
Most, if not all businesses have websites. They’re the go-to places for customers researching companies, and as with most things - first impressions count.
Email marketing 101: 8 essentials to tick off before you hit send
When used properly, email is nearly 40 times more effective than social media for customer acquisition .
Do you do digital?
Digital revolutionises marketing, harnesses people power and is a 24/7 living and breathing process. Sound daunting? Don't worry, we're here to help!