Metrics in Action
Five customer KPIs that put the “gem” into “engagement”
Which KPIs are best for measuring, tracking and improving customer engagement? We've come up with five KPI examples.
Setting up your business dashboard for improved efficiency
Lilach Bullock talks us through the process of setting up your very own business dashboard.
Our year in review: 9 Spokes releases Preliminary Final Report
9 Spokes publishes its Preliminary Financial Report for the financial year ending March 2018.
Four KPI mistakes and how to avoid them
Our guest bloggers from SavvySME share some common key performance indicator mistakes.
Using the 80/20 rule to set your business KPIs
The 80/20 principle says you’re spending the majority of your time tending to trivial tasks. That's not great for your KPIs.
A small business guide to beating Brexit uncertainty
Our politics-free, no-BS guide to readying your business for breakfast... BREXIT! We mean Brexit.
How to create a minimum viable product
Our simple, seven-step guide to make your minimum viable product the real MVP.
Top business app recommendations for startups
We look at some of the best business apps to help you manage your money, marketing, sales and more.
Three new habits for startup success
2018! We’re a month into the new year and we’re wondering how your New Year’s resolutions...
How business data can help you grow your startup
Data. It might sound complex, scary and like something you need an MBA to interpret. But...
10 steps to prepare your business for seasonal sales periods
Businesses need to start preparing early for seasonal sales periods so they can meet their sales...
Connect your favourite apps in a flash to the 9 Spokes smart dashboard.
*The following competition is now closed. Thank you to everyone who entered.* Kick off 2018 with a...
Prepare for take-off: how a smart data dashboard can accelerate your startup success
The startup phase of a business is exciting stuff. It feels like you’re pushing hard to...
Getting things done: how business apps shine a light on your team’s productivity.
Working in a startup is exciting, to say the least. Every day is different and as...
Love for sales: how smart business apps turbocharge your sales and marketing.
As a startup, building awareness of your business and growing a customer base are key to...
Stop the leaks: How business apps help you manage your money
Money. It’s tricky for a new business. On one hand, you need money to get your...
What is a data dashboard?
One of the most frequently asked questions we get here at 9 Spokes isn’t about KPIs[kpis]...
Customer happiness matters: building customer loyalty
You know the value of customer loyalty, but how do you nurture it to multiply your best, most profitable customers?
Customer happiness matters: use apps to save your customers time
Let’s face it: your customers have infinite choices of where to spend their money. Business decision-makers...