Five customer KPIs that put the “gem” into “engagement”
Which KPIs are best for measuring, tracking and improving customer engagement? We've come up with five KPI examples.
The seven best pricing strategies for your business (infographic)
Check out our infographic and choose the most profitable way to price your wares.
Meet our customers: a growing small business gets organised
Like all small business owners, Joanna is busy. Here's how she uses her 9 Spokes data dashboard to stay in control.
The most common small business expenses to reduce your tax bill
Pawel Piejko from Arbitrue shares some expert tips around which expenses are tax-deductible for small businesses and which aren't.
Setting up your business dashboard for improved efficiency
Lilach Bullock talks us through the process of setting up your very own business dashboard.
Seven workplace productivity facts to boost your business
Streamline your business with these hard-hitting workplace productivity facts.
Seven debunked workplace productivity myths
Here are seven business productivity foes disguised as friends. Avoid them at all costs.
Three psychological pricing hacks to improve sales performance
Could you boost your sales performance with a little psychology?
A small business guide to beating Brexit uncertainty
Our politics-free, no-BS guide to readying your business for breakfast... BREXIT! We mean Brexit.
Women’s History Month: how to achieve work/life balance when running a business
With Women's History Month and International Women's Day (March 8) upon us this month, we're celebrating...
10 steps to prepare your business for seasonal sales periods
Seasonal sales periods are a double-edged sword. They can be unbelievably stressful for a business owner,...
Customer happiness matters: building customer loyalty
You know the value of customer loyalty, but how do you nurture it to multiply your best, most profitable customers?
Be more productive: five ways 9 Spokes can help
It’s no secret that small-business owners want to find more time in their day. Given the...
Merging bricks and clicks could be the key to retail success
In the past, retailers used their websites as little more than glorified business cards - a...
The top 7 retail trends for 2017
A New Year always creates passion for trying new things for yourself and your business. And...